Review Time
My son and I were relocated in September 2025, and we are still stuck in unsuitable living conditions. There are cracks everywhere, subsidence issues, and many windows let in drafts. Some windows won’t even close due to the subsidence, putting lives at risk. I am extremely frustrated with this illegal operation, which has led to legal action. You have neglected our health and safety, and we have been freezing in this flat. It is your responsibility to relocate us, but you have ignored our pleas. A judge will now review our evidence. Your incompetence is dangerous, and you are liable for our well-being. Your lack of care for tenants is unacceptable. The head of housing, who provided his mobile number, has not responded to my calls, but he will have to answer to the judge!
After spending over a decade in my apartment, a new neighbor moved in across the hall, completely disrupting our lives. He engaged in questionable activities, receiving visitors at strange hours and creating disturbances in the shared hallway. He had a dog that he neglected, allowing it to relieve itself in the common area. Matters worsened when he appeared on several residents' doorbell cameras, brandishing a knife and provoking confrontations. Shockingly, instead of addressing this issue, the management chose to relocate those of us who were previously content. Many residents, myself included, have been compelled to leave due to the management's inaction regarding this threatening behavior. This individual even had the nerve to threaten a woman living alone, banging on her door in the early morning hours. Despite having ample evidence, including over a hundred videos, numerous emails, phone calls, and a meeting with a representative, the management's incompetence remains unchanged. The Home Ownership Officer initially appeared attentive but soon became hard to contact, which seems to be a recurring issue. Unfortunately, their website update prevents reviews on the original platform, which had poor ratings. Now, my only recourse is to consider legal action after enduring this situation for 2.5 years. It is crucial to meticulously document all interactions, save emails, and collect CCTV footage, providing the management opportunities to rectify their mistakes before seeking advice from the Citizens Advice Bureau and considering further actions if necessary.
I currently reside in a flat on Lushington Road SE6, which has been deemed uninhabitable by the company. I have not received any schedule of works or updates; in fact, the housing provider has gone silent. Meanwhile, the flat is subsiding, with cracks everywhere, and there's air leaking through the windows. It's extremely cold, and my health condition has deteriorated. As a result, I am pursuing legal action due to breaches of health and safety regulations, neglect, and unlawful practices. I look forward to seeing what the judge decides!
I reside in a flat on Lushington Road that has been deemed uninhabitable by the company. I have not received any schedule for repairs or updates; in fact, the company has gone silent. My flat is sinking, with cracks everywhere, and there is cold air coming through the windows. I was forced to leave, and now it’s extremely cold, worsening my health condition. I am pursuing legal action due to health and safety violations, lack of care, and illegal practices. Let's see what the court says!
Currently, repair appointments are given in large time slots (8am to 1pm or 12pm to 4:30pm). As someone with an irregular work schedule, I urge the company to offer hourly appointment options. This would greatly benefit residents like me who do not work from home or are not retired. Additionally, the representative I spoke with was quite rude while I was trying to get information about my boiler repair. I understand it was lunchtime, but she interrupted me and didn’t seem interested in my situation. I ended up missing a shift at work and waited six hours for my boiler to be fixed. The company needs to improve significantly.
I had an excellent experience with the repair team. They were fantastic, addressing my concerns and repairing two ceilings in my home with outstanding results. The team was friendly, kept me informed throughout the process, treated my property with care, and maintained cleanliness. I truly appreciate their hard work.
The company changed their web address from .co.uk to .org.uk, which has made previous reviews difficult to find as they are marked as "unclaimed profile." My experience has been one of constant waiting and frustration. They do not follow their own complaints procedure, taking months to respond, often without providing any solutions to the issues they have caused and allowed to persist.
After living in my flat for over a decade, a new tenant moved in across the hall who engaged in illegal activities, causing disturbances at all hours. This individual also neglected his dog, allowing it to relieve itself in the communal hallway. To make matters worse, he was recorded threatening residents with a knife. Unfortunately, the company chose to evict the long-term residents instead of addressing this dangerous situation. I have been in contact with a representative, but their responses quickly became unhelpful. I have gathered substantial evidence of the company's incompetence and plan to take legal action after enduring this for over two years. Document everything and collect evidence; it is crucial.
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Phoenix Community Housing is a not-for-profit resident-led housing association based in south London.
We own and manage more than 7,600 homes in the Lewisham wards of Bellingham, Catford South, Downham and Grove Park. We are now starting to build new homes with an emphasis on sustainability and high quality design.
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