Avoid at all costs. Phoned up to view a car and booked an appt for 1000 at their opening time as we had to travel 1.5hrs to get there. Was told this was okay and I paid a £100 deposit to reserve the car. Got there at 1000 and there was nobody there but somebody cleaning a car who had no idea why we were there - was told they don't do test drive appointments until 1100 which was inconvenient for us as we had to travel home. Was told to talk to the manager and was given the mobile of an employee in my face and told "talk to him" and he explained someone may be coming - in the end we felt like our time was being wasted so decided to leave. I phoned the company back later that day and they declined to send the deposit back as "the guy that does it is not here" - I was told it would definitely be done by end of day.I then phoned back the next day to chase this and the company kept declining my calls putting me straight to voicemail- in the end had to ask my mother to phone to chase and they then answered the phone straight away! Awful company, not professional at all they don't even answer the phone with their company name. The place doesn't look like a car dealership at all. Very unwelcoming environment, plug sockets with wires out everywhere, dirty floors, the actual building looks like a garage rather than car sales! None of the cars have signage on them to say their prices, and you have to walk through the jet washer to get to the stairs to the office. Don't waste your time
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Phoenix Way Car Dealership Ltd is a used car dealer in Hounslow stocking a wide range of second hand cars at great prices. Visit us today for affordable used cars in Middlesex.
