Review Time
Avoid at all costs. Phoned up to view a car and booked an appt for 1000 at their opening time as we had to travel 1.5hrs to get there. Was told this was okay and I paid a £100 deposit to reserve the car. Got there at 1000 and there was nobody there but somebody cleaning a car who had no idea why we were there - was told they don't do test drive appointments until 1100 which was inconvenient for us as we had to travel home. Was told to talk to the manager and was given the mobile of an employee in my face and told "talk to him" and he explained someone may be coming - in the end we felt like our time was being wasted so decided to leave. I phoned the company back later that day and they declined to send the deposit back as "the guy that does it is not here" - I was told it would definitely be done by end of day.I then phoned back the next day to chase this and the company kept declining my calls putting me straight to voicemail- in the end had to ask my mother to phone to chase and they then answered the phone straight away! Awful company, not professional at all they don't even answer the phone with their company name. The place doesn't look like a car dealership at all. Very unwelcoming environment, plug sockets with wires out everywhere, dirty floors, the actual building looks like a garage rather than car sales! None of the cars have signage on them to say their prices, and you have to walk through the jet washer to get to the stairs to the office. Don't waste your time
Avoid at all costs! This company sold me a Range Rover pk66 bwpThis car came from the dealership with a noise, this was shrugged off as nothing when purchasing. The car came with a “3 month warranty” I never received this. Back and forth for months trying to get it to be told there waiting for the warranty company to send them information. This is lies there never was a warranty because surly you would give that information straight over. I had almost 3 months of terrible customer service. Never reply to a message you’re always chasing them for info. They came and got my car after about 7 weeks to fix the noise and a leaking window screen. Well they said your car will be ready in around 3 days. 3 weeks later of being blanked for days I get told it’s on its way. No warning whatsoever. Now I did get told that they was waiting for a part and they would drive my broken car noise from engine bay 150 miles to give me it for a weekend! Make that make sense. So far arrive and they’ve not fixed the window screen Infact it’s still leaking as I right this, what they did do is use a silicone sealent on the roof so now the glass roof and body work are ruined! Back and forth asking for a refund as now the damage done will run into the thousands to fix. Finally they came to pick it up only to be told they wouldn’t give me the money until they had the car back at there unit. I say unit because leaving cars in a muggy side yard isn’t a showroom for court. I refused to let them take the car without payment after back a forth arguing with them. Take into account I’m supposed to be a customer! And they wouldn’t refund me my delivery fee, straight up arguing with me on my own driveway. Terrible communication terrible service and bodge jobs stick well clear. Attached photos to whoever the poor person is who buys this car good luck it’s been bodged.
I recently bought a car, and the experience was excellent from start to finish. The staff were friendly, knowledgeable, and made the entire process stress-free. They helped me find the perfect car without any pressure, and the financing was clear and straightforward. The dealership even took the time to show me how everything worked in my new car before I drove off. I’m thrilled with my purchase and highly recommend this dealership to anyone looking for a smooth and hassle-free experience!
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Phoenix Way Car Dealership Ltd is a used car dealer in Hounslow stocking a wide range of second hand cars at great prices. Visit us today for affordable used cars in Middlesex.
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