phoenixwaycardealership.co.uk

Avoid at all costs

Avoid at all costs! This company sold me a Range Rover pk66 bwpThis car came from the dealership with a noise, this was shrugged off as nothing when purchasing. The car came with a “3 month warranty” I never received this. Back and forth for months trying to get it to be told there waiting for the warranty company to send them information. This is lies there never was a warranty because surly you would give that information straight over. I had almost 3 months of terrible customer service. Never reply to a message you’re always chasing them for info. They came and got my car after about 7 weeks to fix the noise and a leaking window screen. Well they said your car will be ready in around 3 days. 3 weeks later of being blanked for days I get told it’s on its way. No warning whatsoever. Now I did get told that they was waiting for a part and they would drive my broken car noise from engine bay 150 miles to give me it for a weekend! Make that make sense. So far arrive and they’ve not fixed the window screen Infact it’s still leaking as I right this, what they did do is use a silicone sealent on the roof so now the glass roof and body work are ruined! Back and forth asking for a refund as now the damage done will run into the thousands to fix. Finally they came to pick it up only to be told they wouldn’t give me the money until they had the car back at there unit. I say unit because leaving cars in a muggy side yard isn’t a showroom for court. I refused to let them take the car without payment after back a forth arguing with them. Take into account I’m supposed to be a customer! And they wouldn’t refund me my delivery fee, straight up arguing with me on my own driveway. Terrible communication terrible service and bodge jobs stick well clear. Attached photos to whoever the poor person is who buys this car good luck it’s been bodged.

Date of experience: Sep 18, 2025