phoenixwaycardealership.co.uk

AVOID AT ALL COSTS – Incorrect mileage & a £3k+ DPF Issue!!!

AVOID AT ALL COSTS – Incorrect mileage & a £3k+ DPF Issue!!!Purchased a van and just weeks after purchase it went into limp mode from a ‘DPF Blockage’ notification.This occurred three/four times over the course of 1-4 months, after numerous mechanics tried to solve the issue the van needed to go into Peugeot which ended up with them replacing the whole DPF system, all in all costing £3,000-£4,000.Interestingly enough the van was purchased at 51,000 miles, the mechanic took a reading from his OBM reader which read the DPF had 201,000 miles on it suggesting the milage was incorrect!! Which would also be in line with the issue above…. To think this was purchased from a reputable car dealer with ‘warranted’ mileage?! They ignore any calls and when they finally got in touch they said it was out of warranty from excess miles…. Despite saying I have proof from mechanics invoices confirming the issue had occurred just weeks from purchase. Their warranty documents have also been requested 4 times and still with nothing received! If you’re looking to buy a vehicle from them steer well and truly clear of this company, unreliable milage, unreliable vehicle, non existent warranty and you’ll end up thousands out of pocket like me. This van has cost me around £3,000-£4,000 on top of being off the road a majority of the time which has cost me thousands in lost revenue. Be warned, steer well & truly clear of this company.***RESPONSE 4th August 2025***Hi,You had the van few a couple weeks and had the opportunity to have the mileage checked and confirmed which you didn’t, why’s that then?! You sold me the van with the excess miles in question, is it not your job being the dealer who sold me the van or covered under warranty to double check those miles again? To be clear, I haven’t had it checked as Peugeot said it would cost me over £1,000 to have the dash taken out….. On top of the already £3,000 DPF issue!There are also mileage blockers which are irretraceable, which stop miles being added to the vehicle which keeps a low mileage on each service, the van itself hasn’t been properly inspected to verify the miles so how can you say that?! The mileage blockers also only block the dash’s miles and not the DPF’s which appears to be what’s happened here.The DPF issue first came into play just weeks from purchase as mentioned, which covered around just 1,000 miles from purchase. When we spoke to said you have a guy who can flush it for around £1,500…. Having spoken with Peugeot, they said DPF’s are NOT to be flushed which causes a particle build up, poor advise from yourself which also shows how your company like to cut corners.Regarding the warranty, I would like to request this a 5th time now….. Are you going to send this to me or not??ThanksLouis

Date of experience: Apr 01, 2025