phonehouse.nl

1.3
1.3 Based on 162 reviews

...

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Extremely disappointing experience!

This company has been incredibly frustrating! They promised my phone would be delivered, but it never arrived. They took my deposit and additional funds, and the staff was very rude. Communication was difficult, as English was a second language for both sides. I called numerous times but couldn't get through. When I finally did, they asked me to spell my name, which highlighted the language barrier. I inquired about my phone's delivery, and they promised to connect me with the seller, but then I got disconnected. I left many voicemails, yet no one returned my calls. Their rudeness continued, and despite my attempts to reach out via messaging, it has become unbearable. I feel like I've been robbed of my deposit, and my card has been compromised since this ordeal, requiring a replacement. I plan to pursue a refund, though I'm not optimistic. I strongly recommend avoiding this company; I've never encountered such a dreadful business experience!

1
Date of experience: Dec 06, 2025

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