phonehouse.nl

1.3
1.3 Based on 162 reviews

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Average Rating

1.3

/
5

162 Reviews

5 Star
6%
4 Star
0%
3 Star
1%
2 Star
0%
1 Star
93%

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Waleed Ali Sethi
PHONE HOUSE BIG SCAM WATCH EVERY. They are the biggest scam companies out here right now with their

PHONE HOUSE BIG SCAM WATCH EVERY.
They are the biggest scam companies out here right now with their different names LIKE PHONE HOUSE OR FONE HOUSE . The both company agents calling me one after other trying to get my information bank info but I don’t gave them any information and I tried to tell them I had to think about it and then another agent called them another one called please advise you all my lovely people please don’t give them any information about your bank account please.
Because same like this happened to me about 2 years ago exact same thing and they did SCAM me one iPhone and other smartwatch.
First thing they did sent me a parcel for iPhone because I was ordered a pro max then I had to send them back and they said you need a refund the parcel because I was on work then they picked up from the house (like a pickup service) and then they sent me a smartwatch and again it was a wrong order and I had to sent it back too and they used the exact same thing pick up service and after I was waiting for my order but never received it after a week I got a letter from Vodafone contacted iPhone and smartwatch and I have to phone them back I don’t have any contracts with Vodafone.
Then I had to contact with my bank and cancel the contract on my name and complain to fraud department and clear my name.
NOW THIS TIME I WAS 100% SURE THEY WOULD BE A SCAMMER AND JUST SAY NO AND BIG NO

1
Date of experience: Feb 22, 2026
Gary Davies
Totally con ! Sold my i phone 13 pro max to them for £231 ! Then sent a e mail saying got 3 days to

Totally con ! Sold my i phone 13 pro max to them for £231 ! Then sent a e mail saying got 3 days to reply only going to give me £30 I didn’t see e mail saying something wrong inside ! Phone was in good working order I didn’t see the mail don’t use them

1
Date of experience: Feb 06, 2026
Extremely disappointing experience!

This company has been incredibly frustrating! They promised my phone would be delivered, but it never arrived. They took my deposit and additional funds, and the staff was very rude. Communication was difficult, as English was a second language for both sides. I called numerous times but couldn't get through. When I finally did, they asked me to spell my name, which highlighted the language barrier. I inquired about my phone's delivery, and they promised to connect me with the seller, but then I got disconnected. I left many voicemails, yet no one returned my calls. Their rudeness continued, and despite my attempts to reach out via messaging, it has become unbearable. I feel like I've been robbed of my deposit, and my card has been compromised since this ordeal, requiring a replacement. I plan to pursue a refund, though I'm not optimistic. I strongly recommend avoiding this company; I've never encountered such a dreadful business experience!

1
Date of experience: Dec 06, 2025
MW79
This company is dishonest.

This company took £100 from my bank account. Please avoid any transactions with them; they are definitely not trustworthy.

1
Date of experience: Dec 05, 2025
Charlene Clark
Miscommunication about my phone delivery

I was informed that my phone was sent out for delivery, but then it got recalled. The company couldn't explain why this happened and ultimately canceled my order. Not a reliable service at all.

1
Date of experience: Dec 04, 2025
Bryan Brooks
Terrible experience!

This company has been shocking! They promised my phone would be delivered, but it never arrived. They took my deposit and additional money, and the staff were extremely rude. Communication was difficult as English was a second language for both sides. I called them numerous times with no response. When I finally got through, I was asked to spell my name, highlighting the language barrier. I inquired about my phone delivery, and they said they would connect me with the salesperson, but then I got cut off. I left many voicemails without any callbacks. Their rudeness was unacceptable, and after reaching out via messaging, it seems I will never receive my phone. They've taken my deposit, and I've had issues with my card since then, forcing me to get a replacement. I will attempt to recover my money, but I'm not optimistic. Please steer clear of this company; my experience has been dreadful!

1
Date of experience: Nov 28, 2025
MR44
Discovered a scam through social media

I found this scam on social media. They first take your bank details and then call you an hour later to process a £50 payment. You won't receive the phone, and you won't be able to reach them again. It's a scam!

1
Date of experience: Nov 28, 2025
Flint Lewis
A company full of scammers!

This company is trying to take money from people!

1
Date of experience: Oct 18, 2025
Becki
Total scammers!

This is a scamming company. I spent a long time speaking to someone who struggled with English and had to repeat myself multiple times. They then switched to messaging. They claimed I could have the phone, but first, I needed to send them £50. They sent the wrong phone on purpose, and when I tried to return it for a refund, they asked for the £50 again. After I complied, they cut off all contact. Do not engage with this company!

1
Date of experience: Sep 20, 2025
Bridget Hughes
Please avoid this company

I urge you not to order from this company; they are 100% cheating and a complete scam. Anyone should take action against this fraudulent business.

1
Date of experience: Sep 13, 2025

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