Review Time
Still waiting for my money to be refunded. Although they confirmed the order was cancelled the money are still to be refunded. Stay away!!!
Order number: 3333578
Customer: Alexandru Feraru
They rather send messages from an unknown numbers instead of replying professionally with an email.
Still waiting for my money to be refunded. Although they confirmed the order was cancelled the money are still to be refunded. Stay away!!!Order number: 3333578Customer: Alexandru FeraruThey rather send messages from an unknown numbers instead of replying professionally with an email.
Review Update: I am updating my previous review to reflect the excellent resolution provided. After my initial disappointment, Yash stepped in and personally oversaw a reprint. Their team manually adjusted the file to optimize it for canvas, and the new result is exactly what I was hoping for .. vibrant, detailed, and perfectly exposed.While the first print had issues, the way Yash handled the correction was truly professional. They provided previews and ensured the quality was verified before shipping. I am very impressed with the commitment to making things right and the high-quality final product. I’m now a very happy customer and would recommend them for their commitment to making things right.-------Poor print quality—dark and muddy. Unhelpful support.I ordered a large (120×150 cm) canvas using a high-resolution master file (10,000+ pixels). The result was extremely disappointing—the print is so dark that all the intricate details in the shadows have completely disappeared.When I complained, customer service admitted that "ink naturally diffuses into fabric," yet their website promises "vibrant colors and sharp details" with no warning about this significant darkening. They refused a replacement and offered only a 15% refund for a product that doesn't match their own digital mockup. For a professional service, the lack of proactive "pre-flight" checks and the poor calibration for fine art is unacceptable. Avoid if you care about shadow detail.
Great disappointment at a botched job that, if I weren't stuck with the times, I'd have others do again.At least the measurement is correct and the printing is decent: there is a white dot in the bottom right (if it were a screen it would be a burned pixel) but the colors are ok and do not crack in the creases.The corners could have been done better, with the fold consistent at the edge instead of diagonally (like I do when I frame it) but the real problem is the mintula canem mounting: the print was enlarged and the image, instead of ending up at the edge (AND I ALSO RECOMMENDED IT!!) it ends up on the side and it sucks!Now I am forced to hastily set up a frame to hide this horror, since the canvas cannot be exhibited in Verona as it is.Order 8RMMW1RCRXUpdate: The supplier responded directly to me, urging me not to be a pain in the ass because what they did is fine. Terrible product, terrible customer service. I won't give him any more orders, don't you either!
I used this company to print wallpaper. However the print was extremely blurry. I understand that customer is responsible for uploading the image. However at no point during the ordering process did the software highlight there was an issue with the resolution. There is also no instructions/guidelines to state what the resolution should be to get a clear print. The analysis the company did this after I reported the issue should be part of the ordering process and inform the customer in the event of any issues. When I contacted them, they offered 50% on new order (not sure why I would use them again!) or 20% refund. Needless to say, will not be using this company again.
I have placed an order and been charged over £10.00 to have ‘special guaranteed next day delivery’, only to find out my order will not be dispatched until after the 11th of August when I placed the order on the 5th. The website has no way of contacting them. I chose this website specifically because they advertised immediate shipping.
Promise 1-2 day manf lead times and 1-2 days shipping. Even after placing the order you get the message 'Production starts in 20 minutes and thereafter cannot be changed'. Yet 4 days later when in contact with them they advise they won't ship for another 2 days.... that's 6 days instead of the 1-2 advertised. Speaking to them on the phone is difficult because it's a none english / none english speaking phone call centre that don't understand anything
Wanted a very large custom canvas print, was advised to order a sample (a small square clip of the full image) to check resolution and colour, which was a great idea, after paying for small sample the price of the full size original jumped up over 200%. Communication was frustrating, so I decided to look elsewhere, and found much cheaper options. They did offer 40% discount, but this was still >£100 more than what I saw originally on their website. Asked them to stop contacting me, and unsubscribed from their newsletter, but continued receiving both marketing and personal communications. The print itself was okay quality, and I probably would have ordered the full size one if there wasn't a sudden massive price increase. Lost trust in their company unfortunately, so will be ordering elsewhere.
received my canvas product. I was not happy with the quality - either resolution or colour accuracy. The product is useless to me. Tried to complain via the complaints page. It had reCAPTCHA verification. This did not work so could not send a complaint. I went to a 'live' chat. Was told I would be given a later email response. Left the chat and no further response. I had to chase twice before finally getting a response. Vey poor colour accuracy and resolution. Avoid if you want a quality canvas print.
I’m struggling on your site, navigating is fairly straightforward but, adding a colour for a border, the site locks up, when I move to the top of the page to try start again or move away it picks a colour at the top of the box but then leaves me frozen up. I’m after several large prints but already struggling to navigate a few simple things. I’ll give it one last try but then I’m going to try find something else.
Claim your business profile now and gain access to all features and respond to customer reviews.
Design your personalised canvas online in exceptional quality, built to last, by our talented team of 45 in London.
write2reach.com
campsnapphoto.com
greaserelease.co
usabookpublication.com
stephenkingacademy.com
adsy.com
rhythmic-cadence.com
emarspro.com
practina.com
customsonggift.com
