I placed my card order on December 7 with overnight shipping, and they arrived on December 9. Upon opening the box, I found that all the cards had two white lines across them. I reached out to customer service and received a replacement, but was informed that it would arrive on December 16 unless I paid for expedited processing. I paid an extra $18, and the replacement arrived on December 12. Unfortunately, it contained another family’s Christmas cards. When I contacted customer service again, they agreed to send a replacement but would not expedite it. I pointed out that I had already paid for expedited processing due to their error. They issued a refund for the cards, but I will have to return the incorrect ones to get my money back, and the $18 for expedited processing was not refunded. This whole experience has been frustrating and costly, and I will choose a different service in the future.
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