I have used this service for years. When the product is correct, it's fantastic. However, when there’s an issue, customer service is slow and unhelpful. I ordered 50 cards with a satin finish, but they arrived in matte. After chatting with customer service, they offered me only a partial refund despite the entire order being incorrect. I had to insist multiple times for a proper resolution, which took far too long. This experience was frustrating.
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