I have been using Photobookshop for over 10 years and have ordered 3–5 photo books per year during that time.
My most recent order was time-sensitive as my father was in palliative care. The website states a 2–7 working day production timeframe. After 7 working days had passed with no shipping confirmation, I contacted customer service. The book was shipped two additional business days later.
I understand delays can happen, however there was no proactive communication, apology, or acknowledgment that the stated timeframe had not been met.
Given the circumstances and the lack of customer care, this experience was very disappointing and I will be exploring alternative providers going forward.
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