Ordering: not user friendlySoftware: I am a repeated customer and have always appreciated the excellent photobook quality in previous job. However, my recent experience with my purchase of three (3) sets of 8" x 8" Square Standard Canvas Prints was extremely frustrating. Firstly, the shipping charges were unclear. I believed my order qualified for free Singapore shipping, only to discover after completing multiple projects that additional shipping costs applied because “vouchers” were not eligible. In the first place, I didn't even want the voucher, I want to pay and start my project immediately This lack of clear communication caused unnecessary confusion and inconvenience. Secondly, the user interface for completing multiple projects is very poor. I had to locate project codes and upload photos one by one, repeating this process nine times just to complete my multiple projects. This was time-consuming, frustrating, and completely avoidable. Thirdly , the shipping tracking system is misleading. The order status remained “printed,” yet I received a WhatsApp notification from SF Express about a delivery today. At no point was it clear that this delivery corresponded to my order. ForthI just opened up my 6 out of 9 order which was delivered separately without my acknowledgement to check and I was deeply disappointed by the work and quality of the photo tiles. They were stacked together front and back without any protection in between each and almost all of them have stains which cannot be cleaned around the boarder which can easily be seen from afar, some of them even have tear as there was no protection between them. Also the quality of the tile was so bad. FifthUp to current stage, I still cannot track and trace the remaining 3 piece which was claimed to be undone. Have highlighted all these issues to their customer service but basically they just brush off without any service recovery of any kind. Overall, this experience was disappointing and frustrating. I hope your team takes this feedback seriously and implements improvements so that future customers do not face similar issues.I probably won't ever use them again and will try other company in future.Want them to redo with proper quality and protection but I believe the same quality and issues will still happen.
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Photobook Singapore is an online platform that allows individuals to create and customise personalised photo albums, prints, and other photo-based products. The company offers a wide range of design templates, editing tools, and materials to create photo products such as photo books, photo prints, canvas prints, calendars, and more. Customers can upload their own photos, choose the design and layout, and add personalised text to create unique and meaningful photo products. Photobook Singapore operates in multiple countries and ships to over 100 countries, and has won several awards for its innovative photo products and services. The company's mission is to help customers preserve and share their precious memories through high-quality photo products that are both beautiful and durable.See more
