Review Time
I was trying to have a photobook for the family photos to be ready before the Chinese New Year, and my husband was so busy during the festive period.
I have no choice but to rush it out myself. While using the Apps to create the wonderful memories through a series of photos, I found the Apps was so user friendly, its interface was clutter free with ease of navigation and editing.
I completed it within a few days time, submitted the order and received the photobook before the Chinese New Year.
My guests and friends who visited me on the first and second days of the New Year were impressed with the photobook, it's layout and colour quality. A few of them even requested the Photobook Web site from me for their reference
Thank you photobook for the great Apps for photobook creation
Regards
KK Ng
A few
Ordering: not user friendly
Software: I am a repeated customer and have always appreciated the excellent photobook quality in previous job.
However, my recent experience with my purchase of three (3) sets of 8" x 8" Square Standard Canvas Prints was extremely frustrating. Firstly, the shipping charges were unclear. I believed my order qualified for free Singapore shipping, only to discover after completing multiple projects that additional shipping costs applied because “vouchers” were not eligible. In the first place, I didn't even want the voucher, I want to pay and start my project immediately
This lack of clear communication caused unnecessary confusion and inconvenience.
Secondly, the user interface for completing multiple projects is very poor. I had to locate project codes and upload photos one by one, repeating this process nine times just to complete my multiple projects. This was time-consuming, frustrating, and completely avoidable.
Thirdly , the shipping tracking system is misleading. The order status remained “printed,” yet I received a WhatsApp notification from SF Express about a delivery today. At no point was it clear that this delivery corresponded to my order.
Forth
I just opened up my 6 out of 9 order which was delivered separately without my acknowledgement to check and I was deeply disappointed by the work and quality of the photo tiles. They were stacked together front and back without any protection in between each and almost all of them have stains which cannot be cleaned around the boarder which can easily be seen from afar, some of them even have tear as there was no protection between them. Also the quality of the tile was so bad.
Fifth
Up to current stage, I still cannot track and trace the remaining 3 piece which was claimed to be undone.
Have highlighted all these issues to their customer service but basically they just brush off without any service recovery of any kind.
Overall, this experience was disappointing and frustrating. I hope your team takes this feedback seriously and implements improvements so that future customers do not face similar issues.
I probably won't ever use them again and will try other company in future.
Want them to redo with proper quality and protection but I believe the same quality and issues will still happen.
Ordering: not user friendlySoftware: I am a repeated customer and have always appreciated the excellent photobook quality in previous job. However, my recent experience with my purchase of three (3) sets of 8" x 8" Square Standard Canvas Prints was extremely frustrating. Firstly, the shipping charges were unclear. I believed my order qualified for free Singapore shipping, only to discover after completing multiple projects that additional shipping costs applied because “vouchers” were not eligible. In the first place, I didn't even want the voucher, I want to pay and start my project immediately This lack of clear communication caused unnecessary confusion and inconvenience. Secondly, the user interface for completing multiple projects is very poor. I had to locate project codes and upload photos one by one, repeating this process nine times just to complete my multiple projects. This was time-consuming, frustrating, and completely avoidable. Thirdly , the shipping tracking system is misleading. The order status remained “printed,” yet I received a WhatsApp notification from SF Express about a delivery today. At no point was it clear that this delivery corresponded to my order. ForthI just opened up my 6 out of 9 order which was delivered separately without my acknowledgement to check and I was deeply disappointed by the work and quality of the photo tiles. They were stacked together front and back without any protection in between each and almost all of them have stains which cannot be cleaned around the boarder which can easily be seen from afar, some of them even have tear as there was no protection between them. Also the quality of the tile was so bad. FifthUp to current stage, I still cannot track and trace the remaining 3 piece which was claimed to be undone. Have highlighted all these issues to their customer service but basically they just brush off without any service recovery of any kind. Overall, this experience was disappointing and frustrating. I hope your team takes this feedback seriously and implements improvements so that future customers do not face similar issues.I probably won't ever use them again and will try other company in future.Want them to redo with proper quality and protection but I believe the same quality and issues will still happen.
I made a photobook for my husband’s 40th birthday. I found the creating process very easy. The template was easy to access, to use and save regularly. It made the whole project simple and enjoyable. The delivery was running slightly behind (I had paid a little extra for faster delivery), so I contacted Photobook’s team and spoke with Hoa. She was so helpful and reassuring. She was able to reach out to the delivery server to expedite the order, so it would arrive in time for my husband’s birthday. The photobook came on the morning of his birthday, perfectly timed and it really made his day so special! I really appreciated Hoa’s friendly attitude and helpful assistance. The photobook quality is excellent and my husband is so thrilled with it. It’s such a special gift. I highly recommend Photobook SG for making these special kinds of gifts. Thank you
We always enjoy documenting our trips using photobook as it is easy to use and works perfectly for us. We were using the photobook designer app but has since migrated to the online version. Both have pros and cons and we do wish that the designer continues to be supported.
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Photobook Singapore is an online platform that allows individuals to create and customise personalised photo albums, prints, and other photo-based products. The company offers a wide range of design templates, editing tools, and materials to create photo products such as photo books, photo prints, canvas prints, calendars, and more. Customers can upload their own photos, choose the design and layout, and add personalised text to create unique and meaningful photo products. Photobook Singapore operates in multiple countries and ships to over 100 countries, and has won several awards for its innovative photo products and services. The company's mission is to help customers preserve and share their precious memories through high-quality photo products that are both beautiful and durable.See more
