An honest, truthful review is more worthy than pearls! To start, I must qualify, that as a regular user of Photobook for many years now, it has been mostly a delightful experience...up until recently where my bulk orders were received in "poorer" standards than before. Specifically, there were some books that carried defects such as 'run down / faded/ uneven' colours on some pages, whilst others, had 'smudge lines' on the back of the book cover. Strangely, these defects were observed only in my Softcover bulk book orders and not the Hardcover ones (which I bulk ordered too.) To be fair, feedback was given to Photobook and I must say, the professional, quick, sincere and reasonable assurances and responses with fast replacements; alleviated my concerns eventually. The crises management deserves kudos! Though presently Photobook is still investigating the causes of the rare 'short-coming' in the product, I am confident that they are taking such matters seriously, and will resolve and rectify the situation soonest, with the due sharing of their findings back with me.Like I said, this unfortunate incidence is indeed rare being the first time I have encountered such a problem. The overall experience with Photobook; from the powerful application, production, end product quality, shipments and delivery...to the attentive pre-mid-post service liaison, over the many years of frequent use, has been nothing short of but wonderful.This recent, two-times shortcoming (so far...hopefully none more) I experienced, compared to the numerous good experiences I have had with largely no problems whatsoever over the many years; should not be construed as a long-term alarm to avoid using Photobook (unless the 'rare' shortcoming becomes a common one, going forward.)So as far as I am concerned, I would still have easily rated Photobook with a minimal 4 and 5 stars but in lieu of what truthfully happened and am reviewing now, it makes more accurate sense to rate it with 3 stars.As the saying goes, "To err is human", occasional/ rare shortfalls should be tolerated, especially in light of the sincere and committed, continued efforts Photobook have demonstrated thus far to resolve problems.For now, I intend to continue using Photobook who has served me well in the past, until my confidence is shaved off (which I hope not).Keep going, improving and striving to up-keep all the good you have built and will be building into the years ahead!ML
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Photobook Singapore is an online platform that allows individuals to create and customise personalised photo albums, prints, and other photo-based products. The company offers a wide range of design templates, editing tools, and materials to create photo products such as photo books, photo prints, canvas prints, calendars, and more. Customers can upload their own photos, choose the design and layout, and add personalised text to create unique and meaningful photo products. Photobook Singapore operates in multiple countries and ships to over 100 countries, and has won several awards for its innovative photo products and services. The company's mission is to help customers preserve and share their precious memories through high-quality photo products that are both beautiful and durable.See more
