I paid for express delivery, which cost an extra tenner to ensure it arrived on a specific date. Unfortunately, it arrived three days late, forcing me to purchase another gift. It showed up the same day that free delivery would have delivered it, so at the very least, I feel the shipping cost should have been refunded. The customer service made it clear they can't guarantee delivery dates, so why charge £10? I'm really let down. This is a poor way to treat customers, and while they blame the courier, it tarnishes the company's reputation for handling issues inadequately. Apparently, it's their policy. I won't be using their service again, and I can't say the quality was impressive either.
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We are here for the stories. The good, the great, the 'tell it again'. We promise to keep your stories as vivid as the day they were made so you can look back at the good times, and look forward to the ones yet to come.
Photobox was founded in London in 2000 to help the nation develop and print their photos quickly and simply. Since then we have embraced the digital revolution to continue to bring your stories to life with a wide range of products and digital creative tools.
Photobox is part of Storio group. Together, we are 6 brands across 13 countries, serving over 11 million customers, and making us a leading personalised photo products company in Europe. We're a place where life’s stories are created and shared between people and generations.
We bring your stories to life through a range of high-quality personalised photo products, like photo books, wall decor, calendars and gifts. Our innovative technology enables you to easily personalise your creation to keep for yourself, or to share as the most thoughtful of gifts.
Our photo products are carefully made to bring all your stories to life, from the big to the small, the planned to the unexpected, allowing you to relive those joyful moments and keep them close for years to come.See more
