I ordered a frame specifying the outer dimensions of my picture frame. I was sent a larger frame than expected with an appeture matching my specified expected outer frame dimensions. The instruction box during ordering had a character cap (I was unable to specify clearly my requirements and was forced to delete 50% of my message) the seller required a specified format. My bad, I should have sent an email confirming my requirements.The frame I received is too large for it's intended purpose and I can't use it.After reaching out to the vendor they refused a return/assist with amending the frame. I was offered a replacement at a 30% discount. They wanted an extra £50 from me to get a frame that I can use. On reflection...the £70 frame I received is low quality and came with economy plexi glass. Rather than invest another £50 I honestly couldn't justify it so chose to cut my losses. I accept the terms and conditions of purchase and that legally this company had no obligation to accept a return or provide assistance after purchase.The customer service I experienced was machiaevlian and this company is more concerned with short term profit than building their customer base. This is an honest, accurate assessment. I should have gone to my local framer in the first place, better quality for the same money...lesson learnt. A terrible experience, I set fire to £70...I will get over it 🤷
Claim your business profile now and gain access to all features and respond to customer reviews.
Small Family Run Framing business based in the UK.
We Specialise in Military Medal, Sports Medal, Memorabilia and Flag Framing.
As well as suppling a huge range of Multi Aperture frames, Photo Frames and Ready Made Frames.
We also provide a range of frames than can be made to your measurement, with our bespoke framing service.
