Review Time
I ordered a frame specifying the outer dimensions of my picture frame. I was sent a larger frame than expected with an appeture matching my specified expected outer frame dimensions.
The instruction box during ordering had a character cap (I was unable to specify clearly my requirements and was forced to delete 50% of my message) the seller required a specified format. My bad, I should have sent an email confirming my requirements.
The frame I received is too large for it's intended purpose and I can't use it.
After reaching out to the vendor they refused a return/assist with amending the frame. I was offered a replacement at a 30% discount. They wanted an extra £50 from me to get a frame that I can use.
On reflection...the £70 frame I received is low quality and came with economy plexi glass. Rather than invest another £50 I honestly couldn't justify it so chose to cut my losses.
I accept the terms and conditions of purchase and that legally this company had no obligation to accept a return or provide assistance after purchase.
The customer service I experienced was machiaevlian and this company is more concerned with short term profit than building their customer base. This is an honest, accurate assessment.
I should have gone to my local framer in the first place, better quality for the same money...lesson learnt.
A terrible experience, I set fire to £70...I will get over it 🤷
I ordered a frame specifying the outer dimensions of my picture frame. I was sent a larger frame than expected with an appeture matching my specified expected outer frame dimensions. The instruction box during ordering had a character cap (I was unable to specify clearly my requirements and was forced to delete 50% of my message) the seller required a specified format. My bad, I should have sent an email confirming my requirements.The frame I received is too large for it's intended purpose and I can't use it.After reaching out to the vendor they refused a return/assist with amending the frame. I was offered a replacement at a 30% discount. They wanted an extra £50 from me to get a frame that I can use. On reflection...the £70 frame I received is low quality and came with economy plexi glass. Rather than invest another £50 I honestly couldn't justify it so chose to cut my losses. I accept the terms and conditions of purchase and that legally this company had no obligation to accept a return or provide assistance after purchase.The customer service I experienced was machiaevlian and this company is more concerned with short term profit than building their customer base. This is an honest, accurate assessment. I should have gone to my local framer in the first place, better quality for the same money...lesson learnt. A terrible experience, I set fire to £70...I will get over it 🤷
The Frame and the inserts are quality and really display my father in laws WWII medals and his photo in a befitting, professional way . It reminds us that things such as this should be on display, be proud of and a pleasant and loving reminder of him every time we pass them and raise a smile.
I’ve had consistently excellent service from Photoframesandmore. Every order has been processed quickly, and delivery is always speedy and reliable.The quality of the mounts and frames is fantastic, well-made, sturdy, and exactly as described. It’s clear they take pride in their products.Overall, a great experience every time. I wouldn’t hesitate to recommend them to anyone looking for high-quality frames and efficient service.
Very happy with the Tray oak frame we ordered to replace a very dated dark frame for our wedding canvas ( almost 30 years old!). The canvas looks fab in the frame as it gives it a modern look ( can’t say the same about us now though!! 😂). Delivery was very quick and we would definitely recommend this company.
I was VERY impressed with the service I received. I placed a very late night order which I needed fairly urgently and my frame was shipped in record time the next day and got to me in a great condition.I’m very happy with my item, so I would highly recommend PhotoFramesandMore!
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Small Family Run Framing business based in the UK.
We Specialise in Military Medal, Sports Medal, Memorabilia and Flag Framing.
As well as suppling a huge range of Multi Aperture frames, Photo Frames and Ready Made Frames.
We also provide a range of frames than can be made to your measurement, with our bespoke framing service.
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