photoframesandmore.com

Total Shame. Evri = DISASTER!

It’s such a shame that all the reviews seem to praise the quality of the products produced here - sadly I never got to found out. Yet another small business who is completely let down by Evri. I ordered my item with priority delivery as I wanted it for an anniversary. I even had a few days grace, just in case. When (after a few days) I hadn’t received a notification from Evri, I contacted Photoframesandmore. They were a little slow to respond but eventually agreed to refund the priority delivery. Agreeable of them but quite right too; you can’t ask me to pay for a service which I never received. The frame never arrived in time for the anniversary. In fact, the frame never arrived at all. After a week and a half of emailing and asking the company to just send out another frame I eventually got a stock image sent to me saying the item had been delivered. The photo was not of my door nor of my house. It was a stock image. Later that day, the company confirmed the item had been delivered elsewhere.I kept asking for the item to be resent. Repeatedly over the course of 4 emails I asked for the item, even though it was terribly late. For some reason, they didn’t understand this. They told me the item had been refunded. I thought as a gesture of goodwill for the terrible let down, but no - I was then told that the case had closed and if I still wanted the item, I would have to reorder it through the website. No further help provided.So two and a half weeks later I’m back where I started. No frame. No anniversary present and still no refund. Yes, this was Evri’s fault initially but the company then decided to one up Evri and turn a disappointing situation into a disastrous one. Complete lack of understanding or respect for the customer. They’ll no doubt respond to justify their misunderstanding or blame Evri but ultimately - have I got the frame I ordered? No!

Date of experience: Mar 10, 2026