photoroom.com

1.4
1.4 Based on 111 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Tray
From Best App to Worst Overnight – A Complete Betrayal

I’ve used PhotoRoom for years and this used to be one of the very few apps that actually felt honest and user-friendly. It felt like a tool built for real people, not a corporate cash machine. I paid every month without complaint because the price was fair and the features were worth it.But the direction this app has taken is shocking. Batch mode has been getting worse for a long time – broken edges, inconsistent results, missing options, fewer background removal settings, features removed without explanation. The updates have been constant downgrades. And still, I stayed. I gave them patience. I waited for improvements.Instead, PhotoRoom has now done the one thing that destroys trust completely:
They took away the core feature we were already paying for and locked it behind a more expensive plan.I’m on the “Max” plan – which should mean maximum usage – yet now I’m restricted to 1 500 exports per month. That’s not “Max.” That’s barely medium. For professional users, 1 500 images is nothing. And the worst part? Users who ONLY need simple background removal are now thrown into the same category as people doing advanced AI editing. Everyone is forced into the same limits, whether they use 1 feature or 10. How is that fair?PhotoRoom used to market itself as a powerful, flexible tool with strong batch features and convenient background removal options. Many of us subscribed specifically because background removal in batch mode was reliable and unlimited. Suddenly changing the rules for loyal paying subscribers and pretending it’s an “improvement” is insulting.What kind of app has the confidence to deliver worse batch mode, fewer features, lower quality, and then raise the price on top of that? How can a company remove essential tools, fail to fix long-standing issues, and then expect customers to pay more for less?This is not a small adjustment. This is a complete betrayal of the user base that kept this app alive. If PhotoRoom wanted to lose the trust of long-time customers in one move, congratulations – they succeeded.I’ve supported this app for years, recommended it, relied on it daily. But after this manipulative pricing shift and the ongoing downgrades to batch mode, I’m done. I refuse to keep paying for an app that punishes loyalty and worsens the experience while raising the price.Unless PhotoRoom restores the previous batch benefits for existing subscribers, many of us will be moving to competitors – myself included.

1
Date of experience: Nov 14, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More