I ordered Vortex Diamondback HD 8x42 Binoculars for £208 from Photospecialist/Kamera Express UK, expecting a brand new product. What arrived was clearly damaged and had been previously used.The issues identified:Broken plastic loop on the lens capVisible damage to the rim next to the front lensClear signs of previous use despite being sold as "new"Delivery exceeded the promised 3-5 day timeframeI paid full price for what was advertised as a new product and received damaged second-hand goods. After reviewing other customers' experiences, it appears I am not alone in receiving used items sold as new.Following my complaint, obtaining a refund required numerous emails over several days. I was also required to repackage the item, locate a suitable return point, and make two separate visits to a refund centre to complete the return. The process was time-consuming and required persistence that many customers may not be able to sustain.I posted my original review on 9 November 2025. On 17 January 2026, over two months later, I received a request from this company via Trustpilot for "more details" – despite my original review containing the order reference, invoice number, dates, and specific defects. No genuine clarification was required. Customers should be aware that this mechanism exists and can result in reviews being removed if responses are not submitted within short deadlines.Order reference: #15078503Invoice: INV3958008Date ordered: 31 October 2025Product: Vortex Diamondback HD 8x42 BinocularsI would advise caution when considering expensive purchases from this company.
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Photospecialist is a leading specialist retailer of photographic and video equipment since 1974. As well as bringing you the widest range of products possible, Photospecialist has always stood out because of the outstanding product knowledge of its staff and practical experience in the market. Our product consultants are avid photo and video enthusiasts who know their craft very well and know what they're talking about. So you as a customer can be assured that our recommendation will be the best solution for your needs.See more
