My flight PK850 from Lahore to Jeddah, scheduled on 14 January at 15:10, was delayed continuously and eventually departed the next day, 15 January at around 09:30, resulting in a delay of more than 18 hours.Initially, PIA staff kept telling us that the aircraft had a technical fault and a part was coming from Karachi. Later, after repeated delays, around 11:00 pm we were told that the flight was cancelled due to weather conditions and would operate the next morning. This explanation was very hard to accept because flights were operating normally from Karachi airport at the same time.Throughout this long overnight delay at Lahore airport, the behavior and support from PIA ground staff was extremely disappointing. No food, no refreshments, and no hotel or rest arrangements were provided. When passengers asked about food or accommodation, staff simply responded that “we have no budget.”I was forced to spend the entire night inside the airport, without any assistance, and to make matters worse, I was in the state of Ihram, which made the situation physically and mentally very difficult.This level of neglect during such a long delay is unacceptable for a national airline. There was no clear communication, no care for passengers, and no sense of responsibility shown by the PIA staff.I expect PIA to take responsibility for this poor service and provide an explanation, a formal delay certificate, and appropriate compensation or goodwill for the hardship caused.
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