I am extremely disappointed with my experience using Pibank for my savings. I recently attempted to pay my son’s school tuition using my account, only for the payment to be declined as a “non-transaction account.”Because Pibank does not support standard ACH debit/pull transfers from their savings accounts—a fact that was not made clearly evident during the onboarding process—the tuition service charged me a **$30 failed payment fee**.To make matters worse, when I tried to resolve this via the app’s help menu under "I have a complaint," the app **crashed repeatedly**. I spent a significant amount of time typing out the details of my issue, only to receive error messages every time I tried to hit send.**Summary of issues:**- **Inflexible Account Type:** The account is classified as "non-transactional," making it useless for direct bill payments or tuition services.- **Unreliable Support:** The in-app complaint system is broken and crashes when you try to report an issue.- **Financial Loss:** Their lack of transparency regarding ACH restrictions led directly to a $30 penalty from my school.I would caution anyone planning to use this account for anything other than "stashing and forgetting" money to look elsewhere. A bank is only as good as its accessibility, and right now, Pibank is failing.
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