I tried to apply for an account together with my wife. We had to scan our driver's licenses and then take a selfie. For both of us, the app said the the driver's license and selfie were submitted successfully. But when I went back to the application, it said it was denied without stating any reason. I had to call customer support and they said the biometrics check for my wife had failed and now neither of us can ever apply for an account with them again.I wouldn't mind redoing the application and maybe using a different ID with a better picture, but to ban us from ever applying again is completely unacceptable. How many people can't open an account because the 3rd party app that collects the biometrics has a glitch?
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