My name is Asanga Buwaneka Divulwewa, a resident of Dehiwala, Sri Lanka. I wish to bring to your attention an unfortunate experience I had with one of your drivers, Mr. Nimal, who operates vehicle number YW 4692.I am a person who has been confined to a wheelchair from infancy. On 12th March, I booked a PickMe ride in order to travel to several locations to attend to some personal errands. My first stop was Seylan Bank. During this time, the driver repeatedly expressed dissatisfaction and created unnecessary pressure by stating that he had another booking and urging me to hurry.Afterwards, I proceeded to Commercial Bank, where the driver continued to demonstrate the same impatient and unprofessional behaviour. From the very beginning of the journey, he appeared frustrated and made several remarks that created a very uncomfortable situation for me as a customer.As a company that plays a significant role in Sri Lanka’s transportation network, I believe PickMe has a responsibility to ensure that its drivers maintain a high standard of professionalism and customer care. Unfortunately, the conduct displayed by this driver fell well below the level of service that passengers should reasonably expect. Incidents such as this not only inconvenience customers but can also negatively affect the reputation of the service.I respectfully request that this matter be looked into and that appropriate action be taken to address the driver’s conduct in order to prevent similar experiences for other passengers in the future.I trust that this concern will be treated with the seriousness it deserves and that the necessary steps will be taken to uphold the quality and reliability of your service.Asanga Buwaneka DivulwewaDehiwala, Sri LankaPhone: 076 037 3002 / 075 035 6145 / 076 857 0126
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