Thanks for your response about the driver who threatened me in front of my house, when the back seat of its 3 wheeler came off!. I’ve already called, emailed, and lodged complaints through the app—none of it made any real difference. The responses were generic and dismissive, with no urgency or genuine concern. I gave it another try after six months, and the issues remain the same—persistent and unaddressed.1. If you book using a debit or credit card, most drivers either cancel immediately or call to ask if you’ll pay cash. If you say card, they bail. Some say they’re on the way, then cancel later. It’s a frustrating mess. You’re better off using Uber from the airport and during your stay in Sri Lanka.2. Many cars don’t have seatbelts, or they’re broken and unusable.3. The tuk-tuks (three-wheelers) are even worse—loose seats that fall off, and virtually none have seatbelts. Out of thousands I’ve used, I’ve only seen one with seatbelts. In an accident, you're flying off the seat with nothing to hold you in place. It’s incredibly unsafe, and the company shows zero concern for basic safety standards.4. Cancellations are rampant. Drivers accept bookings only to cancel them without reason. If the company actually cared, they’d review the trip logs and penalize repeat offenders—but they don’t.5. Especially with airport pickups, drivers push for cash payments. According to them, the company charges LKR 700 for those trips, which they try to avoid by canceling card bookings.It’s chaotic and unregulated—feels like the wild west.
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