I am extremely disappointed with the poor service provided by the Pick Me customer service team. I booked a ride for one of my relations, using a card for payment, but the rider requested cash. Unaware of the card payment, my relation ended up paying in cash as well. I immediately lodged a complaint, expecting a quick resolution. A customer service representative, a girl, assured me that the issue would be resolved within 24 hours. However, more than 24 hours passed, and I’ve yet to receive any solution. Worse still, the complaint was closed without any update or action.To make matters worse, I received a call from someone named "Thilan" from the customer service department. I’ve never experienced such a terrible attitude from a customer service representative before. His first question was, "What's your problem?" The tone and attitude were completely unprofessional, as if I were asking for a free ride instead of simply resolving a legitimate payment issue. I was left feeling like I was bothering them, and it completely ruined my confidence in using Pick Me’s services again.The lack of proper communication and resolution, combined with poor customer service, is unacceptable. I expect better from any company, especially one that deals with customer-facing services. I won't be using Pick Me again, and I strongly advise others to be cautious when relying on their support."Pick Me" Management, Is this is your so called client service?? Be ashamed of yourself!
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