22/2/2025 I phoned PickMe call centre early afternoon and booked an A/C saloon car for a pickup at 9.30pm from my Nugegoda residence.I received confirmation of booking via their phone App.Alas, at 9.30pm their was NO taxi at my door to take me to BIA Airport Colombo.From 9.35pm onwards I rang their call centre several times being assured that they'll track the driver assigned and send me a taxi ASAP, but no-one called me !!So, while panicking thinking I will miss my flight, I called a taxi myself and got to the the Airport just as the gates were closing!!This caused me so much anxiety.NEVER use this company to go to an Airport, Hospital, wedding or a funeral or any time critical journey.This company is utter rubbish and their Licence should be revoked until they take the CUSTOMER seriously.
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