pickme.lk

Is there any policy that you don't accept complaints about riders?

Is there any policy that you don't accept Complaints about riders???and the customer support team should be somewhat supportive for the customer. But they just ignore if a complaint is made.I've booked a ride on 23rd august 2023 for my brother, through the "for a friend" option. And in the app the location was correct. A TUK rider named Dayan (AAS 2674) accepted the trip and in the app he was 6 minutes away. When the rider called my brother he has told that he's in Battaramulla. So we asked him to cancel the ride as he's far away.. but he didnt. And when i called him he scolded me that who am i to call him and he has no option to cancel it..he isn't even aware that there's an option to book rides for a friend. so i said then okay i'll do it. and again he has called my brother and scolded him as well. and then he started the trip, ended the trip changed the drop location to another address and it has entered as i've paid in cash as well.. how is that even possible.When i call the customer care to lodge a complaint, they just ignored it and said that it's my fault that i've entered the drop location wrong. But i wanted to lodge a complaint about the rider because he scolded me with harsh words. but again they were pointing at me about a wrong location.. I've all the screenshots and records of the whole booking .and the customer support was like okay our team will get back to you..but no complaints lodged, no responseFIRST TEACH MANNERS AND ETHICS TO YOUR SO CALLED CUSTOMER SUPPORT TEAM. I don't know that you'll block me from using pickme because something similar happened to my husband when using pickme food.. IF YOU'RE CUSTOMER SUPPORT TEAM CANNOT SUPPORT IN ANY WAY,JUST CLOSE THAT DEPARTMENT....

Date of experience: Aug 23, 2023