I’ve never experienced so many issues with a taxi app. My partner and I used it whilst travelling in Sri Lanka as the prices were very reasonable but we had nothing but issues and every ride we took felt like a battle. We had drivers cancel on us without reason. We had drivers try and scam us out of more money. One drivers phone died during our trip so he couldn’t end the trip when we reached our destination, so he tried to get us to cancel the trip on our side and pay in cash. We explained we couldn’t do this as we didn’t have any cash on us which is why we selected card payment before booking the trip. We waited for a few minutes but his phone ‘wouldn’t charge’ even though we saw him switch it on and off again. He then told us he would end the ride when his phone came back on. We then saw on the PickMe map him driving around town to bump the price up before ending the trip so it cost us nearly double. Another driver purposely took a longer rout so we had to pay more. Another driver tried to tell us the price from one place to another was wrong on the app and it was an extra $8??? It was hell! You do have the ability to complain via the app, but we had to complain so many times and they don’t even refund you properly they just give credit to your account which is useless if you’re on your way home. Honestly such an exhausting process being constantly scammed by the drivers. We maybe had only two good rides the entire time we were in Sri Lanka.
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