We booked a PickMe from a quite crowded tuktuk spot in Kandy. The driver accepted the tour quickly but the tuktuk with the licenceplate we booked was standing there, empty. The app informed us that the driver was there (as the tuktuk was) and we would have to pay a fee to cancel the booking. We were aggresively approached by many other drivers, while we waited for “our” driver to appear, or cancel the trip. We, two women, waited for nearly 20 minutes, in the evening. This felt very unsafe. I loudly claimed that I would be reporting the situation and then, finally, the driver cancelled the trip, so we could book another driver, without getting hustled for the fee. I know this is about hustling money from us, but we felt very unsafe with the aggressive drivers, while we had to stand there and wait at the tuktuk we ordered.
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