Worst experience ever. We booked our Vietnam trip with them on 1st of Jan 2026, they have us the worst property in phu quoc . There was no breakfast no dinning no good in our hotel or nearby. The hotel room were unclean , unhygienic, fldoors were not locking, hotel staff were rude . On reaching out to customer support in Pickyourtrail they did not do anything to help us all they said sorry for your inconvenience. Very unprofessional and rude while asking for help all they said will get back. They applied our visa even wrong for one person. Please don’t trust this company if you want a hassle free travel. Worst decision ever. They will charge you for everything but zero service. Even when i wanted to change my hotel at my own expense they couldn’t confirm me the same for pickup and we couldn’t get another hotel as it was sold out. They misguided us completely. The amount they take you can book a headache free trip by yourself with better budget. So please don’t book with this company. They have no idea of what they are doing zero zero experience. Shitiest experience ever. I have booked with Thomas cook, SOTC make my trip they might charge you a bit extra but you won’t have any issues once you reach the destination. Avoid this company at all cost
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