Review Time
Subject : Executive Feedback on Recent Bali Trip
Hi,
Good morning.
I would like to formally share my feedback on our recently concluded Bali trip arranged by PickYourTrail.
Overall, I would rate the experience 3.5 out of 5. Based on my over two decades of international travel experience, I believe there are specific areas where operational and service-level improvements are required to enhance customer experience and protect brand reputation.
1. Communication Platform
The in-app chat facility was ineffective and often disruptive during our stay. Accessing the chat was cumbersome, responses were delayed, and there appeared to be inadequate coordination with the on-ground Bali team.
For real-time issue resolution, I strongly recommend a dedicated WhatsApp group involving travelers and PickYourTrail representatives. Additionally, the app generates excessive and non-essential notifications, which further detracts from usability.
2. Driver/Guide Engagement
While the driver/guide received us appropriately upon arrival in Kuta, the overall engagement was minimal. A more proactive approach—such as sharing insights into Bali’s culture, heritage, and lifestyle during travel—would have significantly elevated the experience.
3. On-Site Support at Attractions
At most tourist locations, the driver/guide did not accompany us and remained at the parking area. This was in contrast to the experience of other tourists, whose guides were actively involved. This gap reflects directly on service quality and brand perception.
4. Hotel Accommodation
• Ubud: The accommodation was excellent and met expectations.
• Kuta: The hotel experience was unsatisfactory. Food quality was average, complimentary meals were below standard, and the complimentary spa service was subpar. I would strongly advise against recommending such properties to PickYourTrail customers in the future.
5. Water Sports Coordination (Kuta – Final Day)
Coordination with the water sports agency was poor. We had to repeatedly locate the agency to organize activities, indicating a lack of prior alignment and oversight.
In closing, I acknowledge and appreciate the efforts of the PickYourTrail team in planning and executing the trip. I trust this feedback will be reviewed constructively and used to strengthen service delivery. We remain open to considering PickYourTrail for future travel, subject to these improvements.
Thank you.
Regards,
Srinivasa Kumar Padala
We booked our trip with PYT to MaldivesMy booking id is BOOKING ID : 508114, 508116, 508182We previously have travelled to Maldives with PYT then the staff were experienced and tailored the trip accodring to our requirements. This trip was a big disappointment. The whole experience was extremely disappointing.The PYT staff did not clearly explain the different villa categories though we asked for a luxury over water villa at Siyam World and ended up booking us a basic villa, despite us requesting a split stay. We had confirmed and paid for an itinerary that included 2 nights in an Overwater Villa and 6 nights in a Beach Villa.However, after full payment, the plan was changed to 2 nights Beach Villa, 2 nights Overwater Villa, and 4 nights Beach Villa. Because of this change—which was entirely not our fault—we were forced to move our luggage multiple times during the trip, which completely disrupted what should have been a relaxing Maldives vacation.Even after getting here we contacted the PYT team to upgrade the villa but they could not help us at all they kept saying the villa what we got is the best one which clearly isnt. Because we have stayed in a ocean villa before with better amenities. Overall, this was not the level of service we expected. I would not recommend PickYourTrail if you want a peaceful trip.
Subject : Executive Feedback on Recent Bali TripHi,Good morning. I would like to formally share my feedback on our recently concluded Bali trip arranged by PickYourTrail.Overall, I would rate the experience 3.5 out of 5. Based on my over two decades of international travel experience, I believe there are specific areas where operational and service-level improvements are required to enhance customer experience and protect brand reputation.1. Communication PlatformThe in-app chat facility was ineffective and often disruptive during our stay. Accessing the chat was cumbersome, responses were delayed, and there appeared to be inadequate coordination with the on-ground Bali team.For real-time issue resolution, I strongly recommend a dedicated WhatsApp group involving travelers and PickYourTrail representatives. Additionally, the app generates excessive and non-essential notifications, which further detracts from usability.2. Driver/Guide EngagementWhile the driver/guide received us appropriately upon arrival in Kuta, the overall engagement was minimal. A more proactive approach—such as sharing insights into Bali’s culture, heritage, and lifestyle during travel—would have significantly elevated the experience.3. On-Site Support at AttractionsAt most tourist locations, the driver/guide did not accompany us and remained at the parking area. This was in contrast to the experience of other tourists, whose guides were actively involved. This gap reflects directly on service quality and brand perception.4. Hotel Accommodation• Ubud: The accommodation was excellent and met expectations.• Kuta: The hotel experience was unsatisfactory. Food quality was average, complimentary meals were below standard, and the complimentary spa service was subpar. I would strongly advise against recommending such properties to PickYourTrail customers in the future.5. Water Sports Coordination (Kuta – Final Day)Coordination with the water sports agency was poor. We had to repeatedly locate the agency to organize activities, indicating a lack of prior alignment and oversight.In closing, I acknowledge and appreciate the efforts of the PickYourTrail team in planning and executing the trip. I trust this feedback will be reviewed constructively and used to strengthen service delivery. We remain open to considering PickYourTrail for future travel, subject to these improvements.Thank you.Regards,Srinivasa Kumar Padala
Worst experience ever. We booked our Vietnam trip with them on 1st of Jan 2026, they have us the worst property in phu quoc . There was no breakfast no dinning no good in our hotel or nearby. The hotel room were unclean , unhygienic, fldoors were not locking, hotel staff were rude . On reaching out to customer support in Pickyourtrail they did not do anything to help us all they said sorry for your inconvenience. Very unprofessional and rude while asking for help all they said will get back. They applied our visa even wrong for one person. Please don’t trust this company if you want a hassle free travel. Worst decision ever. They will charge you for everything but zero service. Even when i wanted to change my hotel at my own expense they couldn’t confirm me the same for pickup and we couldn’t get another hotel as it was sold out. They misguided us completely. The amount they take you can book a headache free trip by yourself with better budget. So please don’t book with this company. They have no idea of what they are doing zero zero experience. Shitiest experience ever. I have booked with Thomas cook, SOTC make my trip they might charge you a bit extra but you won’t have any issues once you reach the destination. Avoid this company at all cost
**Tour Code:** 130903**Company Name:** PickYourTrail – Travel Troops Global Private Ltd**Destination:** Georgia**Travel Dates:** 20-12-2025 to 27-12-2025**Duration:** 8 Days / 7 Nights**Guests:** 3 Adults + 1 ChildI booked a Georgia trip with **PickYourTrail – Travel Troops Global Private Ltd**, and unfortunately, it turned out to be a very disappointing experience. Based on my journey, I strongly feel that **PickYourTrail – Travel Troops Global Private Ltd** lacks experience in handling international tours.### ❌ Major Issues Faced* **No support during immigration (very critical):** On arrival in Georgia, there was a document mismatch and the immigration officer asked for clarification. I tried calling multiple **PickYourTrail – Travel Troops Global Private Ltd** contacts (Arya, Chandramouli, Dinesh Ram Kumar, and others) between **6:00–6:30 PM IST**, but **no one responded**.* **Family stuck at immigration:** I was waiting for nearly **1 hour at the immigration counter** with my **5-year-old child** and **65-year-old mother**, without any support. We were not allowed to move forward during this time.* **False promise of 24/7 support:** **PickYourTrail – Travel Troops Global Private Ltd** claims to provide **24/7 customer support**, but this was clearly not true when we needed it the most.* **App completely unreliable:** They insist the PYT app will help in emergencies, but the app kept **crashing continuously**. I couldn’t access documents or information when it mattered.* **Unprofessional response later:** The next day, Dinesh Ram Kumar replied, and when I asked why no one responded earlier, I was told they respond **only during working hours**. If emergencies are handled only in working hours, then calling it “24/7 support” is misleading.* **One-way communication during the trip:** During the tour, the team would make one mandatory call per day. If I missed their call and returned it after 20–30 minutes, **they would not respond**. It felt like communication was allowed only when *they* wanted, not when the customer needed help.* **Worst customer support & poor app:** Overall, the customer support team felt like they were working only for name sake. The app and support system are both unreliable.* **Bad local driver experience:** The driver assigned during the trip was impatient and not customer-friendly. He rushed us at every attraction, pressured us to return early, and spoke harshly at times. It felt like the goal was to finish the day quickly and drop us back at the hotel, rather than letting us enjoy the trip.* **No coordination between Indian team and local guide:** I was stuck between the foreign tour guide and the Indian **PickYourTrail – Travel Troops Global Private Ltd** team, with no clear ownership or accountability.* **Lack of international tour experience:** It honestly felt like **PickYourTrail – Travel Troops Global Private Ltd** was **learning international tour management by using customers as test cases**. We paid full money but were treated like trial users.### ⚠️ Final Thought**PickYourTrail – Travel Troops Global Private Ltd** does **not have the experience or systems required to manage international trips**, especially destinations like Georgia.The trip was stressful, poorly managed, and unsafe during critical moments.If I had planned this trip on my own, it would have been **far better and less stressful**.Booking with **PickYourTrail – Travel Troops Global Private Ltd** turned out to be a **complete waste of money and trust**.I strongly recommend others **think carefully before booking international trips with PickYourTrail – Travel Troops Global Private Ltd**.
We booked our Vietnam vacation with Pick Your Trail (PYT) under Tour Code ID191125PYT-2810715, and it turned out to be extremely frustrating. Wrong hotel rooms, daily confusion, missing inclusions, and a completely misrepresented cruise ruined the experience. Coordination from PYT staff — Soundarya, Ayushi Khandelwal, and Raj Lakshmi — was poor. I would not suggest using PYT for international travel.⸻Detailed Review:We trusted PYT to handle a well-planned trip for our group. Unfortunately, we spent more time resolving issues than enjoying our vacation.1. Before the TripThe itinerary we paid for clearly had a Bana Hills stay. After we made the payment, the stay disappeared from the final plan without explanation. Getting visas, insurance, and vouchers required constant follow-ups.The shock came when, right before our departure, the team demanded extra payment to add Bana Hills — something originally part of our itinerary. This last-minute chaos set a very negative tone.Despite multiple communications with Soundarya, Ayushi Khandelwal, and Raj Lakshmi, responses were slow and unclear. Even marking emails to Hari Ganpati didn’t help.⸻2. During the Trip • Hotel Mess:We booked two deluxe rooms but got one normal room and one bunk-bed room, completely unsuitable for a couple. • Coordination Issues:We had to repeatedly ask for pickup details every day. The team never provided them proactively. • Bana Hills Ticket Problem:At the cable-car station, we were told our tickets weren’t included. We stood there for an hour while PYT fixed the mistake at the last second. • Entry Tickets Not Included:During the Ninh Binh/Mua Cave tour, we were the only ones asked to pay separately. This was embarrassing and unexpected. • Halong Bay Cruise Misrepresentation:The cruise we were promised was luxurious. The one we got was the complete opposite — small boat, limited food, no sunset party, and no drinks. Only after escalating did we get the bamboo boat ride.⸻3. Final ThoughtsOur entire trip felt like crisis management. For the price paid, the experience didn’t match even basic expectations. PYT’s handling was unprofessional and highly disappointing.I strongly recommend reconsidering if you’re planning to book with Pick Your Trail.
Title:“Major Mismanagement & Trauma — Our Vietnam Trip with Pick Your Trail (PYT) Was a Disaster.”Short SummaryWe booked a Vietnam trip through Pick Your Trail (PYT) — Tour Code ID191125PYT-2810715 — and it turned out to be one of the most stressful travel experiences ever.Miscommunication, last-minute shocks, wrong room types, missing vouchers, delays from the ground team (Soundarya, Ayushi Khandelwal, Raj Lakshmi), and a completely misrepresented cruise experience ruined our trip.Proceed with caution.⸻Full Detailed Review:1. Planning Mess:We paid for an itinerary that included a Bana Hills stay. After payment, PYT silently removed it. Only after 10 days of follow-ups — and 10 minutes before our flight — their team (Soundarya/Ayushi Khandelwal/Raj Lakshmi) asked us to pay extra for something that was already included.Visas, vouchers, and insurance were all given at the last minute.Even emails sent to Hari Ganpati received no response.⸻2. On-Trip Problems: • Ho Chi Minh rooms were completely wrong — one room was a bunk-bed room. • Daily transfer details came at the last minute. • Bana Hills cable car vouchers were not arranged; we waited one hour at the station. • At Mua Cave, we were told to buy tickets while everyone else had them included. • The Halong Bay cruise was not at all the cruise promised in the itinerary — cheap boat, poor food, no party, no drinks, and bamboo ride only after escalation.⸻3. Mental Trauma:From Day 1 to Day 6, we faced unnecessary stress, confusion, embarrassment, and helplessness due to PYT’s negligence and poor coordination.⸻4. Conclusion:Pick Your Trail (PYT) overpromises and under-delivers.The team we dealt with — Soundarya, Ayushi Khandelwal, and Raj Lakshmi — showed delayed responses and poor coordination throughout.This experience ruined our holiday.I strongly recommend avoiding PYT for international travel.
We were three girls and paid ₹1,20,000 each for this trip, which was extremely costly. Initially, they told us that flight tickets were included, but later they said flight charges were separate. Even a day before the trip, they informed us that we had to pay an additional 50 AED green tax at the Dubai hotel, which was never mentioned during booking.Our flight was delayed, so we missed the cruise dinner. I requested rescheduling, but the representative, Nitya Nimmi, was extremely rude and kept saying, “You have a booking.” My first day turned out to be horrifying.The desert safari was only 2-3 km, and the food was completely terrible. The Al Khoory Executive Hotel was located in an area that felt like a labor camp. The room was cramped with three beds and barely any space to move. Service was awful—we had to call for cleaning every day. Despite being three girls, they gave us an itinerary meant for two people.It’s totally a scam! I asked for a refund for the missed cruise dinner. Initially, they refused and told me to have dinner elsewhere and send them the bill. After a long process and being scolded, I finally received the refund. Every transfer was on shared transport, which was never clearly communicated.Please think twice before booking with PickYourTrail. My experience was extremely disappointing and stressful.
I had a very disappointing experience over a recent call with PickYourTrail, Gaurav. I had reached out to plan a trip to Georgia (Tbilisi). Initially, he mentioned that your team are experts and would handle the planning. However, he later struggled to even locate the destination - I had to spell it out for him.He also couldn’t find relevant flight options and quoted almost double the actual cost for the visa. When I mentioned that the pricing seemed high, he abruptly responded with okay, you plan it yourself and ended the call.This was extremely unprofessional and not at all the level of service I expected from PickYourTrail
We recently completed a family trip with PYT .Some of the components were very disappointing and i want to bring it to your attention.We were provided the worst possible rooms in singpaore hotel, which upon repeated request were finally been changed.In kualalampur , we needed to pay extra for changing our rooms, also we were given a hotel with minimal in room dining options.In Langkawi, we needed to pay extra for changing our rooms.Attractions which were verbally been committed were not included in the tour plan and finally we were not been able to see those.Also, while booking we were been told all room rates are refundable rate but when we requested it was not accomodated.Please note, even if we were promised multiple times we understood none of the hotel was 4* and above which is complete breach of trust.The on trip support was very limited, for everything i needed to mail and wait for a resolution which ruined a lot of time for us.Overall, the experience can not be more than 2*, i wanted to drop this note to you before i post the same in public forum. All having said, I will keep this experience in mind while booking our next trip and assess for better partners.
Claim your business profile now and gain access to all features and respond to customer reviews.
Personalize your vacation packages online. Plan your trip. Book at unbeatable prices. Experience a hassle-free vacation. 5 Star Ratings by 800+ Customers
aerolineas.com.ar
eb1aexperts.com
rivercityghosts.com
olympicholidays.com
oxfordrivercruises.com
atravelmate.com
unitedairlines.com
bamboohattours.com
looking-for-soccer.com
feelfreetravel.com
