pickyourtrail.com

**Tour Code:** 130903

**Tour Code:** 130903**Company Name:** PickYourTrail – Travel Troops Global Private Ltd**Destination:** Georgia**Travel Dates:** 20-12-2025 to 27-12-2025**Duration:** 8 Days / 7 Nights**Guests:** 3 Adults + 1 ChildI booked a Georgia trip with **PickYourTrail – Travel Troops Global Private Ltd**, and unfortunately, it turned out to be a very disappointing experience. Based on my journey, I strongly feel that **PickYourTrail – Travel Troops Global Private Ltd** lacks experience in handling international tours.### ❌ Major Issues Faced* **No support during immigration (very critical):** On arrival in Georgia, there was a document mismatch and the immigration officer asked for clarification. I tried calling multiple **PickYourTrail – Travel Troops Global Private Ltd** contacts (Arya, Chandramouli, Dinesh Ram Kumar, and others) between **6:00–6:30 PM IST**, but **no one responded**.* **Family stuck at immigration:** I was waiting for nearly **1 hour at the immigration counter** with my **5-year-old child** and **65-year-old mother**, without any support. We were not allowed to move forward during this time.* **False promise of 24/7 support:** **PickYourTrail – Travel Troops Global Private Ltd** claims to provide **24/7 customer support**, but this was clearly not true when we needed it the most.* **App completely unreliable:** They insist the PYT app will help in emergencies, but the app kept **crashing continuously**. I couldn’t access documents or information when it mattered.* **Unprofessional response later:** The next day, Dinesh Ram Kumar replied, and when I asked why no one responded earlier, I was told they respond **only during working hours**. If emergencies are handled only in working hours, then calling it “24/7 support” is misleading.* **One-way communication during the trip:** During the tour, the team would make one mandatory call per day. If I missed their call and returned it after 20–30 minutes, **they would not respond**. It felt like communication was allowed only when *they* wanted, not when the customer needed help.* **Worst customer support & poor app:** Overall, the customer support team felt like they were working only for name sake. The app and support system are both unreliable.* **Bad local driver experience:** The driver assigned during the trip was impatient and not customer-friendly. He rushed us at every attraction, pressured us to return early, and spoke harshly at times. It felt like the goal was to finish the day quickly and drop us back at the hotel, rather than letting us enjoy the trip.* **No coordination between Indian team and local guide:** I was stuck between the foreign tour guide and the Indian **PickYourTrail – Travel Troops Global Private Ltd** team, with no clear ownership or accountability.* **Lack of international tour experience:** It honestly felt like **PickYourTrail – Travel Troops Global Private Ltd** was **learning international tour management by using customers as test cases**. We paid full money but were treated like trial users.### ⚠️ Final Thought**PickYourTrail – Travel Troops Global Private Ltd** does **not have the experience or systems required to manage international trips**, especially destinations like Georgia.The trip was stressful, poorly managed, and unsafe during critical moments.If I had planned this trip on my own, it would have been **far better and less stressful**.Booking with **PickYourTrail – Travel Troops Global Private Ltd** turned out to be a **complete waste of money and trust**.I strongly recommend others **think carefully before booking international trips with PickYourTrail – Travel Troops Global Private Ltd**.

Date of experience: Dec 21, 2025