We booked our Vietnam vacation with Pick Your Trail (PYT) under Tour Code ID191125PYT-2810715, and it turned out to be extremely frustrating. Wrong hotel rooms, daily confusion, missing inclusions, and a completely misrepresented cruise ruined the experience. Coordination from PYT staff — Soundarya, Ayushi Khandelwal, and Raj Lakshmi — was poor. I would not suggest using PYT for international travel.⸻Detailed Review:We trusted PYT to handle a well-planned trip for our group. Unfortunately, we spent more time resolving issues than enjoying our vacation.1. Before the TripThe itinerary we paid for clearly had a Bana Hills stay. After we made the payment, the stay disappeared from the final plan without explanation. Getting visas, insurance, and vouchers required constant follow-ups.The shock came when, right before our departure, the team demanded extra payment to add Bana Hills — something originally part of our itinerary. This last-minute chaos set a very negative tone.Despite multiple communications with Soundarya, Ayushi Khandelwal, and Raj Lakshmi, responses were slow and unclear. Even marking emails to Hari Ganpati didn’t help.⸻2. During the Trip • Hotel Mess:We booked two deluxe rooms but got one normal room and one bunk-bed room, completely unsuitable for a couple. • Coordination Issues:We had to repeatedly ask for pickup details every day. The team never provided them proactively. • Bana Hills Ticket Problem:At the cable-car station, we were told our tickets weren’t included. We stood there for an hour while PYT fixed the mistake at the last second. • Entry Tickets Not Included:During the Ninh Binh/Mua Cave tour, we were the only ones asked to pay separately. This was embarrassing and unexpected. • Halong Bay Cruise Misrepresentation:The cruise we were promised was luxurious. The one we got was the complete opposite — small boat, limited food, no sunset party, and no drinks. Only after escalating did we get the bamboo boat ride.⸻3. Final ThoughtsOur entire trip felt like crisis management. For the price paid, the experience didn’t match even basic expectations. PYT’s handling was unprofessional and highly disappointing.I strongly recommend reconsidering if you’re planning to book with Pick Your Trail.
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