pickyourtrail.com

Major Mismanagement & Trauma — Our Vietnam Trip with Pick Your Trail (PYT) Was a Disaster.

Title:“Major Mismanagement & Trauma — Our Vietnam Trip with Pick Your Trail (PYT) Was a Disaster.”Short SummaryWe booked a Vietnam trip through Pick Your Trail (PYT) — Tour Code ID191125PYT-2810715 — and it turned out to be one of the most stressful travel experiences ever.Miscommunication, last-minute shocks, wrong room types, missing vouchers, delays from the ground team (Soundarya, Ayushi Khandelwal, Raj Lakshmi), and a completely misrepresented cruise experience ruined our trip.Proceed with caution.⸻Full Detailed Review:1. Planning Mess:We paid for an itinerary that included a Bana Hills stay. After payment, PYT silently removed it. Only after 10 days of follow-ups — and 10 minutes before our flight — their team (Soundarya/Ayushi Khandelwal/Raj Lakshmi) asked us to pay extra for something that was already included.Visas, vouchers, and insurance were all given at the last minute.Even emails sent to Hari Ganpati received no response.⸻2. On-Trip Problems: • Ho Chi Minh rooms were completely wrong — one room was a bunk-bed room. • Daily transfer details came at the last minute. • Bana Hills cable car vouchers were not arranged; we waited one hour at the station. • At Mua Cave, we were told to buy tickets while everyone else had them included. • The Halong Bay cruise was not at all the cruise promised in the itinerary — cheap boat, poor food, no party, no drinks, and bamboo ride only after escalation.⸻3. Mental Trauma:From Day 1 to Day 6, we faced unnecessary stress, confusion, embarrassment, and helplessness due to PYT’s negligence and poor coordination.⸻4. Conclusion:Pick Your Trail (PYT) overpromises and under-delivers.The team we dealt with — Soundarya, Ayushi Khandelwal, and Raj Lakshmi — showed delayed responses and poor coordination throughout.This experience ruined our holiday.I strongly recommend avoiding PYT for international travel.

Date of experience: Nov 19, 2025