We recently completed a family trip with PYT .Some of the components were very disappointing and i want to bring it to your attention.We were provided the worst possible rooms in singpaore hotel, which upon repeated request were finally been changed.In kualalampur , we needed to pay extra for changing our rooms, also we were given a hotel with minimal in room dining options.In Langkawi, we needed to pay extra for changing our rooms.Attractions which were verbally been committed were not included in the tour plan and finally we were not been able to see those.Also, while booking we were been told all room rates are refundable rate but when we requested it was not accomodated.Please note, even if we were promised multiple times we understood none of the hotel was 4* and above which is complete breach of trust.The on trip support was very limited, for everything i needed to mail and wait for a resolution which ruined a lot of time for us.Overall, the experience can not be more than 2*, i wanted to drop this note to you before i post the same in public forum. All having said, I will keep this experience in mind while booking our next trip and assess for better partners.
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