I purchased two 24 x 36 frames. They were easy to buy and arrived quickly. I have never framed much on my own and I felt good about this company. However, while the purchase and shipping were easy the only thing I can say about putting the frame together is that the instructions are lacking greatly. While they tried to make their instructions simple, there wasn't enough thought put into any questions I might have had as someone who had never done framing before. I keep thinking a video would have made this so much easier and there was nothing for me to lean on. In the age of YouTube why don't they just do a video. Even when it came to putting the wire on I had to find a video to understand how much wire to use, how to tie it etc. It was those kinds of directions which were lacking. All the way through the process I was left wanting for a picture of how to do it. Also, it would have been nice to have just a couple of extra screws in the packet I got. I am missing one and will have to send them a email to get it. A little more attention to detail on the part of pictureframes.com would have been very helpful. I will be ordering from someone else next time.
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