I received my custom frame and was so happy with it. But after I put in my artwork and was ready to hang the frame on the wall, I realized there was a small crack in the acrylic glass. I contacted customer support, assuming it'd be in vain, and they immediately told me they'd send a replacement. (I thought they would just send me a new acrylic face for the frame, but they replaced the entire order.) I was so surprised and pleased that I will definitely be using this company again.
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