I ordered a double-sided scapular medals set as a Christmas gift on December 16, 2025, paying an extra $49 for overnight shipping to ensure it arrived in time. It was delivered on December 18, 2025, but both medals were one-sided with the reverse sides blank. I called on December 19, 2025, and emailed pictures of the blank medals; they promised to send a replacement overnight. However, I never received any email confirming the replacement was sent. When I called again on December 22, 2025, I was told there was no record of any shipment. They assured me once more that a replacement would be sent, but again, there was no email acknowledgment. By December 24, 2025, I still had no replacement and no communication from the seller, which was particularly frustrating given it was meant to be a Christmas gift. I attempted to call the seller again, but there was no answer. Customer service has been lacking, with promises made but not fulfilled.
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