I ordered personalized softball earrings for my granddaughter, and they arrived on time, beautifully wrapped for Christmas. However, they weren't taken out of the box until several days later. Upon opening, I found one earring had a broken post and the other was bent. I reached out to customer service and sent pictures of the damage. After a few days, they offered to repair the earrings for $15 plus shipping, which I found unacceptable. It's frustrating to pay good money only to be asked to cover repair and shipping costs. They should have replaced the product and shipped it to me at no charge. I regret not checking their reviews beforehand; over 90% mention defective products and unhappy customers. Additionally, contacting customer service was a hassle, as calls went to a full voicemail. The only way to reach them was by selecting the purchasing extension. Overall, this was a waste of time and money. I wish I could give zero stars!
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