I purchased a sterling silver cross pendant along with a 1.5mm box chain and was initially pleased. However, after wearing it for just four months, one of the box links on the chain broke. When I reached out for a warranty replacement, I was informed that coverage only lasts for the first month. Their website suggests that repairs for damaged items are evaluated on a case-by-case basis up to a year, which led me to believe I would be covered longer. I am very disappointed, especially since I've only owned the necklace for a short time. Additionally, they want to charge me nearly half the price of the chain for the repair.
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