I’d leave Negative stars if it was an option.
I am writing to formally document my unresolved dispute with Pictures on Gold, (Alyvia and Danny, Heartsmith, Sacred Medals) regarding a defective product and the company’s failure to provide an appropriate remedy. This company has multiple names that they go back and forth between to cover their fraudulent business. (listed above)
In December, I purchased a personalized bracelet from this company as a Christmas gift. Upon delivery, the bracelet was defective and arrived broken. I promptly contacted customer service to report the issue and requested either a replacement or a refund, consistent with standard consumer protection expectations for merchandise that is damaged upon receipt.
At the company’s direction, we returned the defective bracelet and have retained full documentation of all correspondence, return authorization details, shipping confirmation, and proof of delivery. Despite complying completely with their return process and allowing ample time for resolution, as of February 7th, we have not received a replacement product or a refund.
Multiple good-faith attempts have been made to resolve this matter directly with the company. However, no satisfactory resolution has been provided. We are left without the product and without reimbursement.
Retaining payment for merchandise that was defective upon delivery and subsequently returned raises serious concerns regarding basic consumer protection standards and acceptable business practices.
Do NOT buy from this company!
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