Awful unprofessional experienceThe 2 stars are because eventually, after 3 months, they technically provided a self-assessment return draft... but tha experience was horrible.I get that they were busy and all (maybe think about that before taking my money), but I explicitly told them that I didn't want them to wait until the very last week because I also have my job and personal situation; and I needed to review everything, provide any corrections and pull the money into the right account to pay.Everyone to their own and maybe trusting a random company to deliver 5 days before the deadline is good enough for you.... my levels of stress made me hire a popular UK alternative who cost me THE SAME and delivered BEFORE THEM, taking just 4 days for the entire process and communicating me warnings and questions effectively (the alternative company; not Pie, sorry)The app-ONLY experience is also not my cup of tea, in general, but even less when the app is not perfect and it lacks clarity on what services you already hired. It kept offering upgrades on top of the chat window, all the time, even when I was on the medium tier already.The "Date of experience" is when I got my draft; the documents were sent to them 3 months before and I never got any proactive updates (imagine 3 months chasing and fully trusting that you'll be saved on the last minute by someone that you don't know at all)Closing: I'm sure that they made an effort and had great intentions; the number on the draft made sense and surely just needed some checks on my part.... but I ended up paying to another provider and the experience is lightyears apart. I can't recommend this service.
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Pie aims to democratise tax for the masses, with everything you need to manage your taxes in an easy-to-use & beautiful app. It’s your money, keep it.
