Pillow is not fit for purpose as a front sleeper and the returns process is getting dragged out with them offering price reductions, then asking me to pay $20 for a prepaid label or return myself to New York, which costs about the same with Royal Mail. I am not happy about this expense which is about 1/3rd of my order cost to return the item when the product is not fit for the purpose it was advertised for. I can understand the return charge if I just changed my mind. However, I would never have ordered this pillow if it hadn't been explicitly advertised as suitable for front sleeping. I emailed and asked for and followed detailed instructions for using it for front sleeping and it is not suitable despite trying for 5 days. I was instructed that the same groove for the neck that's meant to be used for side / back sleeping, is also meant to be used for front sleeping, but this whole side of the pillow is to high and my neck takes my upper body weight while the top of my shoulders are not supported. Or if I lie with part of my shoulders up then my lower back is too curved. The pillow design is not suitable for front sleeping.AVOID and do jut been fooled by the tiktok/Instagram influencer adverts.
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