I need to formally address the service I received for my property. An appointment for heating was initially scheduled incorrectly by the team, leading to significant delays. After listening to the call recording, the right technician was arranged, and I accepted an additional charge of £48. However, I unexpectedly received a £300 invoice, which was explained as being for an upcoming electrician visit—despite my clear confirmation that I would not be responsible for paying for an electrician after this charge. Your representative agreed to this.
An electrician was supposed to come on 19/12/2025 between 12–6pm, but no one showed up, leaving my tenants without heating. This includes a young child who is ill, making the situation intolerable.
I selected the service for its reliability, yet I have faced continual mistakes, miscommunication, unnecessary stress, and a total failure to fulfill the scheduled appointment.
I urgently request:
Immediate rescheduling of an electrician as a priority.
Assurance that no additional charges will be incurred.
A thorough investigation into the recurring booking errors and the failure to show up.
Please treat this matter with urgency due to the vulnerable occupants and the ongoing heating issue.
Claim your business profile now and gain access to all features and respond to customer reviews.
