As a first-time homebuyer, I was concerned when my survey indicated a Red rating for the roof that required further inspection. I contacted the service for clarity on the roof's condition and potential repair costs. They promptly scheduled an appointment, which initially gave me hope. However, the roofer who called on the day of the inspection stated that "the roof is fine" and provided minimal feedback—much less than the original survey and factually incorrect. A missing tile was noted in the survey, yet the inspector did not address it. Additionally, he neglected to inspect a flat roof area, claiming it was "too high," despite my specific inquiry about its condition. When I reached out for clarification, the response was that I had selected the wrong service and hadn't booked the correct type of survey, even though I had spoken with customer service under the impression they would conduct a comprehensive roofing assessment. Upon following up, there was no effort made to resolve the situation. I felt blamed for the misunderstanding, and there was zero initiative to rectify the problem. With many other surveys needed in this process, I’m relieved to have discovered the level of service I could expect before proceeding with further bookings. I was hoping for a reliable partner to assist me through the surveys and quotes, but I was left deeply disappointed.
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