I signed up for a week-long free trial. I canceled before the week ended but received no confirmation. I later noticed a charge on my account. After sending two emails to the company explaining my timely cancellation, I got no response. When I used the online chat, I was told I wasn't eligible for a refund since I couldn't provide proof of cancellation. I asked for their formal complaint procedure but was told I had to email for that information. After expressing my concerns, the customer service representative became rude. I requested a data access request to prove my timely cancellation, but I was cut off and now cannot access the chat! Terrible company! AVOID AT ALL COSTS!
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