Finding your MPRN is impossible on the app. A basic piece of information needed to report electrical faults through EBS online system. This is a failure on Pinergy’s part - should be available on the app when logged in. Especially during hours where Pinergy customer support is unreachable - such as 4am.Edit: I just received a support call. Pinergy claim the MPRN isn’t shown in the app for GDPR reasons, but that doesn’t hold up. The MPRN is a premises identifier, not personal data on its own, and it’s already printed on bills and shared with ESB Networks and other suppliers. If it were genuinely restricted under GDPR, it wouldn’t be routinely disclosed through those channels. Hiding it in the app appears to be a product or design choice rather than a legal requirement - therefore, a failure of Pinergy’s part to supply basic information required as part of logging a ESB fault.
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