Review Time
I have an error message appearing on my Eddi showing max temp reached. So the solar panels are not heating our water.
I was told to turn off the Eddi for forty minutes to see if that resolved the issue. It didn't and I contacted Pinergy again. I was told someone would phone me back.
No one did.
I called again. I was told to possibly contact the manufacturer as there was no support available in Pinergy and it could take months for an engineer to get back to me. I asked for the manufactuer of what, the Eddi or the panels, or the large red box in our attic. There are a lot of components to this solar stucture.
So I was given no help to resolve the issue and the issue is still not resolved. I have no hot water being generated from our solar panels.
I have an error message appearing on my Eddi showing max temp reached. So the solar panels are not heating our water.I was told to turn off the Eddi for forty minutes to see if that resolved the issue. It didn't and I contacted Pinergy again. I was told someone would phone me back.No one did.I called again. I was told to possibly contact the manufacturer as there was no support available in Pinergy and it could take months for an engineer to get back to me. I asked for the manufactuer of what, the Eddi or the panels, or the large red box in our attic. There are a lot of components to this solar stucture.So I was given no help to resolve the issue and the issue is still not resolved. I have no hot water being generated from our solar panels.
The technical support service is very poor. They are quite happy to email you to ‘explain’ what you should do to correct the issue but there is no technical support. I have an issue with my solar battery which was installed by Pinergy. It is still under warranty. I logged the issue with them over 6 weeks ago and the only advice I’ve received is turn the system off and on again. This has not resolved the problem so I asked that they raise a ‘ticket’ for a technician to call out, but 4 weeks later still nothing. This is not good enough and the fault in my battery system is Al’s costing me money. The longer this drags on the more money it costs.
Finding your MPRN is impossible on the app. A basic piece of information needed to report electrical faults through EBS online system. This is a failure on Pinergy’s part - should be available on the app when logged in. Especially during hours where Pinergy customer support is unreachable - such as 4am.Edit: I just received a support call. Pinergy claim the MPRN isn’t shown in the app for GDPR reasons, but that doesn’t hold up. The MPRN is a premises identifier, not personal data on its own, and it’s already printed on bills and shared with ESB Networks and other suppliers. If it were genuinely restricted under GDPR, it wouldn’t be routinely disclosed through those channels. Hiding it in the app appears to be a product or design choice rather than a legal requirement - therefore, a failure of Pinergy’s part to supply basic information required as part of logging a ESB fault.
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