Don’t know where too start really.after sales is absolutely appalling I wouldn’t buy a another car of these even if it meant not having a car.so let’s begin!!!!!!bought a Audi s3 of these guys back in January the 28thToo be exact.a week after having the car it started too rough idle and near enough cut out.after nearly a fortnight of trying too contact after sales left numerous answer phone messages with no response.finally got through asked me too bring the car in for a code scan.lost half a days work too drive it there.tech didn’t know how too fix it so booked in too Audi.waited a month for it too go too Audi needed a courtesy car while it was in.after sales said they can’t guarantee a car(even though they had a month too sort one) as my partners mum is ill so rely’s on her car I offerd too pay Audi for a courtesy car myself which they advised they will try too sort one so not too.day before the car was meant too go too Audi not heard anything off them.when I called them I was told they had no cars.mad rush and 130 quid later managed too sort one.bear in mind Audi only wanted 30 a day.car was with Audi for 2 days.Audi contacted me too let me know it was ready.nothing from pine tree not even a courtesy call too see if every thing was ok.2 more half days lost driving back and forth Audi who also advised the codes had originally deleted also the the cars apparently have a Rac check but the brake pads are worn down too nearly 15% and disks are shot so more money for me too pay out on top.I had the car back and the issue was still there.spent another week trying too contact them too see what they was going too do promised call backs.no call backs.finally got a call a week last Friday saying it’s bank holiday they will sort it out on Tuesday when they are back.guess what another week later still not heard anything of them so as it stands I still have the car which by the way has been cutting out on us,happy too take 25k of us but no response from this lot still to tell us what they are going too do about it.it’s as if they just ignore us hoping we will go away .they will probably come back too this with some crap trying too defend their actions but the truth of it is they are shocking!!!!!!!by far the worst company I have ever come across,dodgy car sales the should be called.I wish I could give them lower than 1 star.before you say you don’t recognise us as a customer sv18 mgy is the original registration.there is a picture on their web site of us picking the car up.
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People from all over the UK choose Pinetree Car Superstore as their preferred choice for purchasing their used vehicle due to the exceptional value for money, unrivaled customer service and attention to detail.
Combining the best choice of used cars in Wales along with the philosophy of treating others as we would like to be treated ourselves, is the reason that vast numbers of people are now choosing Pinetree Car Superstore every month.
Appreciating the quality of the cars we offer and the excellent long term customer support we provide has seen an ever increasing number of customers return to buy a second, third or fourth car from us, as well as recommending Pinetree Car Superstore to their friends and family.See more
